Technical Support Engineer Fresher Jobs In Bangalore
Location : Bangalore
Job description - Technical Support Engineer
Responsibilities
- Managing multiple client accounts for technical support
- Deploying Odyssey’s products for clients;
- Monitoring and maintaining Odyssey’s products;
- Installing and configuring operating systems and applications;
- Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
- Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
- Providing support, including procedural documentation and relevant reports;
- Responding within agreed time limits to call-outs;
- Prioritizing and managing many open cases at one time;
- Establishing a good working relationship with clients and teams;
- Testing and evaluating products;
- May require to work onsite in Customer location
- OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
- Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
- Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
- Working experience in setting up web servers, email servers
- Experience in network protocols and packet analysis
- Familiarity in database/system administration will be an advantage
- CISA/CISSP certifications will have a weightage
- Working experience in SSL, PKI, security protocols/products will be an added advantage
- Additional skills
- Able to work independently and efficiently to meet deadlines.
- Self-motivated, Detail-oriented and organized.
- Experience with Hardware and Software issues.
- Proficient in Internet related applications such as Web Browsers & E-Mail clients
- Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
- Flexibility to travel, relocate, adapt to locations/languages
Education
BE / B Tech in Computer Science / Electronics/ IT; MCA
Eligible candidates may share CV to hr@odysseytec.com.
