Assistant Professionals Technical Support (Freshers) Job Openings In DXC Technology With 0-3 Years Of Experience At Bangalore

Looking for Assistant Professionals Technical Support with 0-3 years of experience, who are technology-oriented, forward-thinking individual at DXC Technology (CSC & HPEs), Bangalore

If you are interested, kindly send your resume on zwarsi@dxc.com with below-mentioned details:

1. Total Experience:
2. Current Location:
3. Preferred Job Location:
4. Current CTC:
5. Expected CTC:
6. Notice Period:

Job Description :

• The analyst will need to handle escalated/unresolved/complex cases.
• This profile involves calling users to resolve these complex escalated issues via Remote Desktop Takeover.
• Willingness to work in a 24 X 7 environment is a mandate, interested to work in voice process
• Strong and proven technical track record in customer support areas like consumer / commercial / value / managed services product support
• Preferably prior experience of training groups of agents or mentoring on technical issues
• Monitor tickets bins of all agents
• Is able to handle elevation calls with excellent communication skills
• Owner for the quality model deliverable
• Performs daily / weekly / monthly ticket audits
• Assists the Team Leader in developing and implementing SLA performance improvement / enhancement plans