Title: Manager/ Sr. Manager Operation
Location : Jaipur
Experience : 6 - 10 Years
Salary : 12 - 15 LPA
Roles & Responsibilities;
· Manage day to day operations for the Program.
· Ensure timely training to enhance skills to meet the business goals.
· Responsible for Roster adherence as per the process.
· Should know KRAs and KPIs of the operations
· Should be knowing formulae to calculate ATTRITION, SHRINKAGE, AHT, SLA etc.
· Ability to plan manpower considering various factors affecting manpower planning such as planned/ unplanned shrinkage, forecasted volumes, call patterns, shift timings and some other factors
· Ensuring WFM team management in terms of constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS
· Would be responsible for entire PnL of the business
Interested candidates share your resume at surbhi@fervourinfosystem.com
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